http://www.itasoftware.com/careers/careers_rss.php ITA Software Career Opportunities Mon, 08 Sep 2008 00:11:43 +0000 en-US http://www.itasoftware.com/careers/ji_web_systems_administrator1.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software web systems administrator1 Web Systems Administrator Software Operations Operations 1 Would you like to be part of a high-impact, business-critical team working on a Linux platform? We are looking for a Web Systems Administrator to support ITA's industry- leading products. In this role, you can play a major role in designing, implementing, and supporting a production web hosting environment for major commercial websites. • Configure and manage Tomcat and Apache instances in a high-availability, redundant hosting environment. • Work closely with engineering to understand new applications that need to be delivered to production. Create and execute deployment plans for these applications. • Participate in the design of new web environments. • Develop code and procedures to enable automated installs and upgrades of Apache and Tomcat. • Serve as a subject matter expert for troubleshooting complex web application problems. • This position requires someone who has experience designing and running web applications. The candidate should have significant experience with e-commerce and dynamic content. • Minimum of 3 years supporting a web application server in a production commercial environment. • Must have experience with the integration of web servers, web application servers, and hardware load balancers. • Must be familiar with the Linux operating environment. Administrator experience is helpful. • Must be willing to perform requirements gathering for new products. • Must be willing to coordinate work with other groups and team members. • Must be willing to produce documentation and define procedures for other administrators. ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_systems_engineer__airline_pricing_and_shopping_system2.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software systems engineer, airline pricing and shopping system2 Systems Engineer, Airline Pricing and Shopping System Software Operations Operations 1 Every day, ITA's customers perform millions of airfare searches using QPX. We're looking for expert UNIX/Linux administrators to join the team of sysadmins that maintains these high-performance machines. By joining this team, you'll be working with some of the smartest, most dedicated system engineers you've ever met. You’ll learn to understand the large sets of complex data that make up airline pricing and shopping, train to debug issues in production, and deploy patches and updates to production systems without disrupting service to our customers. You'll work closely with ITA's other internal operations teams and help maintain an infrastructure made up of hundreds of inter-related processes running on hundreds of Linux servers. • Work to resolve a running queue of application support tickets • Help to debug complex problems as they arise • Help to maintain and grow a production environment in a way that makes the system increasingly maintainable • Participate in separate off-hours support and deployment rotations for production and pre-production installations • Work with different internal teams to understand product domains • Create new and update existing documentation from incident postmortems and changes to production support processes. • Train downstream operations staff • Demonstrable expertise in UNIX/Linux systems administration • Solid understanding of networking: IP, TCP, UDP, routing, etc. • Experience with production commercial UNIX/Linux hosting environments and 24x7 support highly desirable • Expert-level knowledge of the standard UNIX/Linux command-line toolkit: awk, sed, bash, tcpdump, lsof, etc. • Strong knowledge of UNIX/Linux architecture • Must have excellent problem solving skills, and a willingness to exercise them on a daily basis • Ability to constantly learn new tools and products ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_operations_engineer___tier__3.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software operations engineer - tier 13 Operations Engineer - Tier 1 System Operations Operations 1 ITA Software is seeking qualified engineers to work in its Operations Center. The successful candidate should be reliable and punctual and have worked two years in a 24x7 NOC or have equivalent IT experience. This position will be responsible for responding to a customer hotline and all paging systems while on duty. This employee will work Saturday through Thursday, 20:00 - 07:00. • Troubleshoot and escalate issues while monitoring a corporate IT infrastructure in support of remote application hosting and data distribution, and support clients in their use of the product and the hosting environments • Monitor 24x7 environments for system alerts and respond according to procedure; also perform proactive monitoring to minimize system alerts and anticipate problems • Report systems and environmental issues to second-level support or management as directed by escalation procedures • Assist with escalations as requested by engineers or management • Answer 24x7 customer hotline, gather the information needed to respond and react according to the guidelines relevant to the reported event; document and escalate hotline calls as required by procedure; maintain contact with the customer through problem resolution and report status periodically as directed by management • Assist with crisis response as directed by crisis management procedures, including coordination of bridge calls, submission of the appropriate notifications to ITA management and customers, coordination of vendor assistance, documentation of events and response, and participation in risk assessment and problem resolution • Coordinate with vendors and customers as they perform maintenance on their systems and networks; maintain increased awareness of relevant monitoring during vendor or customer maintenance and document status and outcome as directed by procedure • Assist ITA engineers during maintenance windows and facilitate documentation and completion of the maintenance; communicate scheduling and purpose of maintenance windows with customers and vendors as documented in procedures; manage bridge calls with customers as needed during maintenance windows when directed by ITA engineers • Log all activities in ticket system as directed by procedure • Proactively search open tickets for issues needing resolution and actively work on open tickets when possible • Document procedures as required and improve documentation whenever possible; assist operations engineers in improving system tools and procedures • Other duties as assigned • Experience using a LINUX or Unix operating system. Certification a plus. • Experience with trouble ticketing software, and network monitoring solutions. Experience with RT/Big Brother a plus. • Two years related work experience in a 24x7 NOC or equivalent IT experience • Excellent oral and written communications skills with the ability to interact calmly with customers, vendors, and ITA engineers during crises • Ability to cope with handling critical situations in a prescribed, proceduralized manner • Detail-oriented and organized with the flexibility to manage multiple priorities effectively. • A team player- with the emphasis on open communication in the effort to maximize efficiency in process towards problem resolution • Strong troubleshooting and analytical skills • Willingness to learn and adapt in a fast-paced and constantly evolving environment ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_technical_consultant4.html Customer Relations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software technical consultant4 Technical Consultant Customer Relations Customer Relations 1 As a Technical Consultant, you will have the opportunity to provide outstanding customer service by effectively solving challenging customer problems, troubleshooting complex software and configurations, and gathering business requirements, technical specifications and test scenarios for new feature customer requests. Strong problem-solving, analytical skills and solution oriented personality is a must. 1. Customer Consulting and Support • Work closely with clients to integrate with ITA products, understanding clients’ business requirements and identifying the best approach. • Provide outstanding customer service by troubleshooting complex software issues. • Participate in the identification and development of tools and scripts to more efficiently resolve client issues and to facilitate analysis of customer data. • Interface with Account and Support Managers, Development, Quality Assurance and Operations to resolve customer issues. • Participate in customer status calls and meetings to address technical questions. • Design and carry out performance tests on customer queries and analyze the results. • Participate in new feature design sessions to document business requirements, technical specifications, and test scenarios. • Provide research and data validation for general technical questions. • Participate in pre- and post- sales technical support. 2. Customer Problem Report Triage • Carefully consider bug reports and technical questions from customers, isolate into a reproducible format, and assign to appropriate resources. In structured situations, resolve and test confirmed defects. 3. General • Acquire and maintain technical knowledge of ITA products and provide technically accurate solutions to customers. Document these resolutions for future general use. • Timely and professional customer interaction (both verbal and written). • Successful track record in technical (engineering or computer science) consulting experience. • Ability to understand and explain complex technical and domain specific issues. • Experience with multiple of Unix, C++, J2EE Java, XML, .NET C#, Perl, Ruby, Python, Emacs, SQL, Lisp, Visual Basic. • Meticulous quality focus and attention to detail. • Strong problem-solving, analytical skills and solution oriented personality. • Exceptional customer management and communication skills as required to understand customer needs and ensure clarity on status of difficult technical problems. • Confidence to participate and contribute within a fast-paced, technically aggressive, highly skilled and collegial development team. • Willingness to travel to client sites. • Appropriately interacts with all levels of customer team. • Excellent written, verbal, and interpersonal skills. • Knowledge of the travel industry a plus. • 5 or more years of relevant technical (engineering or computer science) consulting experience. crm_careers@itasoftware.com http://www.itasoftware.com/careers/ji_computer_scientist_programmer__performance_analysis_team5.html Engineering Wed, 03 Sep 2008 14:13:49 +0000 ITA Software computer scientist/programmer, performance analysis team5 Computer Scientist/Programmer, Performance Analysis Team Engineering Engineering 1 At ITA Software, the Performance Analysis Team will focus on evaluating and improving our industry leading products’ performance capabilities. Team members will be responsible for testing orthogonal properties of our code such as latency, throughput, scalability, and security. They will also be responsible for instrumenting our source code to facilitate large-scale automated debugging and testing. This position is cross-listed under Quality Assurance. • Support the initiation, planning and execution of performance analysis and the creation of in-house automation test tools • Recognize critical technical, architectural, project, and business issues and escalate them to management • Develop deep product knowledge to test and analyze performance changes to customer-critical features • Collaborate effectively across the diverse team of QA engineers, automation experts and analysts • Bachelor's degree in computer science or other technical field or equivalent work experience. Senior positions require a Master's or doctoral degree, or similar experience. • Exceptional programming skills and willingness to code full time. • Demonstrated track record of applying computer science to practical problems (though not necessarily travel or transportation problems). • Research experience in algorithm design and analysis, machine learning, natural language processing, or related areas is a plus. • Experience in performance analysis of complex systems • Experience with automation strategies and building custom tools • Highly self-directed, a strong individual contributor and a strong team player. • Demonstrated ability to analyze existing systems utilizing various tools and approaches • Understanding of statistics and data analysis • Excellent communication skills, especially listening; proven ability to elicit requirements and translate those into definable tasks • Resourceful; able to switch among multiple projects quickly; able to remain calm in the face of uncertainty and change; highly responsible eng_careers@itasoftware.com http://www.itasoftware.com/careers/ji_overnight_shift_lead6.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software overnight shift lead6 Overnight Shift Lead System Operations Operations 1 The successful candidate will receive supervision and general guidance from the Manager of Systems Operations. The Systems Operations Center (SOC) Shift Lead will be expected to work well in a team-oriented environment. The Shift Lead is responsible for the training and development of Operations Engineers, identification and assistance in implementing process improvements, and ensuring proper compliance to procedures and practices. The Shift Lead will provide direct supervision of 2-3 Operations Engineers. • Provide supervision of SOC staff on their designated shift and contribute to overall evaluation of the members of the SOC. • Monitor and enforce compliance with SOC standards, convey newly implemented processes, and update SOC staff with additional changes as they become available. • Ensure the escalation process is strictly adhered to when the SOC is responding to phone calls, emails, or sending notifications. • Accept responsibility for ensuring problems tickets are up to date with the latest status. • Confirm that email sent from customers has been responded to in a timely fashion, and escalate appropriately. • Ensure all changes scheduled from the Change Control Manager have the correct and updated status sent to the customers, as well as verify all change tickets have been appropriately updated. • Handoff open or unresolved issues to the next designated Shift Lead. • Identify opportunities for increasing the efficiency of current monitoring standards. • Update documentation to help guarantee the accuracy of the SOC in triage support for triggered alarms. • Act as the liaison between SOC staff and management: organizing, presenting, and communicating problems, issues, or ideas. • Participate in meetings to identify opportunities for improvement with the Manager of Systems Operations. • Take ownership of projects assigned, ensuring they are completed within project deadlines. • Associates Degree or equivalent relevant work experience is required; Bachelor’s Degree is preferred • At least 2 years of previous supervisory and / or leadership experience (Direct reports or leadership of a project team with in-direct reports) • Experience with UNIX/Linux platforms • Strong knowledge of trouble ticketing software, and network monitoring solutions. Experience with RT ticketing and BB monitoring a plus • Demonstrated team work and leadership skills • Detail oriented and organized with the flexibility to manage multiple priorities effectively • Ability to work autonomously in completion of assigned duties • Excellent communication skills (verbal and written) ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_it_auditor7.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software it auditor7 IT Auditor Datacenter Operations Operations 1 The IT Auditor will be responsible for auditing the processes, procedures and controls integrated within the ITA infrastructure, reviewing metrics and reporting on the state of compliance with corporate policies, industry regulations and customer requirements. This position will manage relationships with external auditors and ITA customers and will maintain expertise in regulations and standards such as Payment Card Industry, ISO17799, Sarbanes Oxley and state, federal and international laws. This position reports to the Manager of Information Security. • Performs audit procedures, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting internal processes and procedures. • Review new regulations, guidance, policies and customer initiatives and develop programs to address any new compliance requirements. • Conducts data extraction, analysis, and security reviews utilizing software tools. • Manage relationships with external auditors and customers to assure compliance with standards such as PCI, ISO17799, Sarbanes-Oxley, Safe Harbor and government regulations. • Works with legal counsel to ensure the company has and maintains appropriate privacy processes and policies reflecting current legal practices and requirements. • Interface with internal management to communicate the state of compliance. • Work with internal groups to communicate how to resolve non-compliance with laws, policies, and procedures. • Build business relationships and act as an essential interface between IT and the business on IT compliance matters. Participate in 24/7 on-call rotation. • B.S. or equivalent experience in Computer Science or a related discipline. • Three or more years experience with security audit and assessment methodologies. • Demonstrated experience conducting risk assessments. • Substantial experience with current legal and regulatory requirements around information security and privacy, including PCI, SOX, ISO7799, GLBA, etc • Strong understanding of network security (firewalls, IDS, routers, crypto, PKI, VPN, anti-virus software, Internet services). • Strong understanding of system security (Microsoft NT/2000/AD/XP, LDAP, Linux, workstation platforms, mail servers) • Fundamental understanding of security attack profiles. • Excellent communication and presentation skills. • Proven ability to perform complex analysis, and prepare documentation which establishes business objectives, problems, options, and recommendations. • Superior organizational and time management skills. • CISSP or CISA is a plus. ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_business_development_director___emea__based_in_europe_8.html Business Development Wed, 03 Sep 2008 14:13:49 +0000 ITA Software business development director - emea (based in europe)8 Business Development Director - EMEA (Based in Europe) Business Development Business Development 1 The Director, Business Development – Europe, Middle East and Africa will be responsible for developing commercial relationships for ITA Software throughout EMEA and will report to the Vice President, Business Development – EMEA. The individual will be dedicated to building long-term, beneficial and profitable relationships – with actual and prospective customers, and others, – throughout their region. Thought Leadership and Insights • Devising and implementing strategies for successfully building the Company’s presence, market share and commercial success within EMEA. • Collaborating with others to identify new uses of the Company’s technology, products, services and capabilities. • Supporting the Marketing Analysis and Strategy team to provide meaningful insights and forecasts for EMEA. • Building meaningful, trusted relationships with executives, decision makers and functional specialists throughout the Company’s base of customers, prospects and partners throughout EMEA, so as to guide, influence and enhance their assessment of the Company, its products and services. Business and Commercial Development • Developing the Company’s commercial efforts with existing, and potential, customers and partners throughout EMEA. • Identifying and establishing contact with potential customers throughout EMEA. • Working with actual and potential customers to better understand their requirements; preparing and delivering compelling presentations and proposals; and managing the interactions throughout the sales process. • Deepening existing relationships with existing customers throughout EMEA so as to grow the “share of spend” attributable to the Company. • Consulting with others, including the Marketing Analysis and Strategy team, to determine and recommend the structure and business terms for commercial proposals. • Gaining consensus internally, specifically with the Company’s executive leadership and senior management teams, for [the Region’s] business development activities, and for specific business models, terms and proposals being presented. • Negotiating and closing commercial agreements with new customers and with existing customers (for extensions, renewals, amendments or for the sale of additional products and services), while working in partnership with the Company’s legal team to ensure professional and regulatory compliance for all such agreements. Team Development and Management • To support the hiring, developing, motivating and evaluating a team of business development professionals to assist in achieving the Company’s targets for EMEA. • To support the team of business development professionals throughout EMEA. • To foster, with Business Development, the active cooperation of various departments and resources within the Company, to meet the needs of customers, prospects and partners throughout EMEA Knowledge and Skills: • Proven abilities to manage self and others; to motivate and develop a multi-disciplinary team, potentially across multiple geographic locations. • Demonstrated business development and organizational skills, with experience of growing profitable business opportunities, building deep and meaningful relationships at all levels of organizations; and managing conflicting objectives and deadlines across multiple time zones. • Established interpersonal and communications skills, with a deep-rooted sense of personal integrity and overriding honesty. • A self-starter, capable of operating remotely from the Company’s headquarters with minimal supervision. careers@itasoftware.com http://www.itasoftware.com/careers/ji_reservation_systems_engineer9.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software reservation systems engineer9 Reservation Systems Engineer Software Operations Operations 2 ITA is seeking experienced sysadmins to help build out and support a next-generation airline reservation system. By joining this team, you'll be working with some of the smartest, most dedicated system engineers you've ever met. You'll help us maintain an infrastructure made up of hundreds of inter-related processes running on hundreds of Linux servers. On a daily basis, you'll exercise your ability to find out interesting things about running processes, your knowledge of networks, and your ability to script your way through a data-heavy environment. You'll work closely with our engineering team to understand new servers and processes that need to be implemented, with ITA's other internal operations teams to deploy and support the production environments, and with the other members of the team to continue to improve the system. * Take code from engineering and integrate it into our production and pre-production environments * Work with different internal teams to understand product domains * Train downstream operations staff, including the production of documentation, diagrams, and other visualization tools * Help to debug complex problems as they arise * Help to maintain and grow a production environment in a way that makes the system increasingly maintainable * Participate in 24x7 support for production and pre-production installations * Demonstrable expertise in UNIX/Linux systems administration * Solid understanding of networking: IP, TCP, UDP, routing, etc. * Experience with production commercial UNIX/Linux hosting environments highly desirable * Expert-level knowledge of the standard UNIX/Linux command-line toolkit: awk, sed, bash, tcpdump, lsof, etc. * Strong knowledge of UNIX/Linux architecture * Ability to constantly learn new domains, both technically and non-technically * Ability to prioritize efforts without constant management involvement * Must have excellent problem solving skills, and a willingness to exercise them on a daily basis ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_availability_systems_engineer10.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software availability systems engineer10 Availability Systems Engineer Software Operations Operations 1 Every day, ITA's customers perform millions of airfare searches using QPX. Every QPX query results in a query to our seat availability system. Running this system is a unique administration challenge: The seat availability system returns millions of answers per second at peak while the data in it is changing at 100Hz, and all upgrades must be performed with zero downtime. We're looking for expert UNIX/Linux administrators to join the team of sysadmins that maintains these high-performance servers. By joining this team, you'll be working with some of the smartest, most dedicated system engineers you've ever met. You'll help us maintain an infrastructure made up of hundreds of inter-related processes running on hundreds of Linux servers. On a daily basis, you'll exercise your ability to find out interesting things about running processes, your knowledge of networks, and your ability to script your way through a data-heavy environment. You'll work closely with our engineering team to understand new servers and processes that need to be implemented, with ITA's other internal operations teams to deploy and support the production environments, and with the other members of the team to continue to improve the system. * Take code from engineering and integrate it into our production and pre-production environments * Work with different internal teams to understand product domains * Train downstream operations staff, including the production of documentation, diagrams, and other visualization tools * Help to debug complex problems as they arise * Help to maintain and grow a production environment in a way that makes the system increasingly maintainable * Participate in 24x7 support for production and pre-production installations * Demonstrable expertise in UNIX/Linux systems administration * Solid understanding of networking: IP, TCP, UDP, routing, etc. * Experience end-to-end solutions, including code, hardware, and networks highly desirable * Experience with production commercial unix/linux hosting environments highly desirable * Expert-level knowledge of the standard UNIX/Linux command-line toolkit: awk, sed, bash, tcpdump, lsof, etc. * Strong knowledge of UNIX/Linux architecture * Ability to constantly learn new domains, both technically and non-technically * Ability to prioritize efforts without constant management involvement * Must have excellent problem solving skills, and a willingness to exercise them on a daily basis ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_performance_engineer11.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software performance engineer11 Performance Engineer Software Operations Operations 2 ITA is looking to hire performance engineers to help tune a new product which is comprised of hundreds of interrelated processes running in a distributed Linux environment. We're looking for people who are part hacker, part administrator, and part scientist. In this role, you'll learn a product domain, then figure out a way to generate load on the processes that make up that product. You'll help us tune the hardware, networks, and software that comprise the system. * Load test and tune products in a distributed Linux environment * Work with different internal teams to understand product domains * Create, select, and implement load generation tools * Work with sysadmins, engineers, DBAs, and others to understand the performance of complex systems * Work with both the customer and internal teams to produce and validate performance goals * Bachelor's degree in CS, or equivalent work experience * Extensive programming experience in a UNIX or Linux environment * Experience designing end-to-end solutions, including code, hardware, and networks * Experience using and/or maintaining relational databases, especially Oracle * Strong understanding of networking * Ability to constantly learn new domains, both technically and non-technically * Ability to prioritize efforts without constant management involvement * Must have excellent problem solving skills, and a willingness to exercise them on a daily basis ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_computer_scientist_programmer__performance_analysis_team12.html Quality Assurance Wed, 03 Sep 2008 14:13:49 +0000 ITA Software computer scientist/programmer, performance analysis team12 Computer Scientist/Programmer, Performance Analysis Team Quality Assurance Quality Assurance 1 At ITA Software, the Performance Analysis Team will focus on evaluating and improving our industry leading products’ performance capabilities. Team members will be responsible for testing orthogonal properties of our code such as latency, throughput, scalability, and security. They will also be responsible for instrumenting our source code to facilitate large-scale automated debugging and testing. This position is cross-listed under Engineering. • Support the initiation, planning and execution of performance analysis and the creation of in-house automation test tools. • Understand and instrument production code. • Recognize critical technical, architectural, project, and business issues and escalate them to management. • Develop deep product knowledge to test and analyze performance changes to customer-critical features. • Collaborate effectively across the diverse team of QA engineers, automation experts and analysts. • Bachelor's degree in computer science or other technical field or equivalent work experience. Senior positions require a Master's or doctoral degree, or similar experience. • Experience in performance analysis of complex systems • Exceptional programming skills and willingness to code. • Demonstrated ability to analyze existing systems utilizing various profiling tools and approaches. • Demonstrated track record of applying computer science to practical problems (though not necessarily travel or transportation problems). • Experience with automation strategies and building custom tools. • Highly self-directed, a strong individual contributor and a strong team player. • Understanding of statistics and data analysis is a plus. • Excellent communication skills, especially listening; proven ability to elicit requirements and translate those into definable tasks. • Resourceful; able to switch among multiple projects quickly; able to remain calm in the face of uncertainty and change; highly responsible. qa_careers@itasoftware.com http://www.itasoftware.com/careers/ji_qa_engineer__structured_web_search13.html Engineering Wed, 03 Sep 2008 14:13:49 +0000 ITA Software qa engineer, structured web search13 QA Engineer, Structured Web Search Engineering Engineering 1 We are looking for an enthusiastic QA Engineer to join our semantic web team! In particular, we are looking for someone who isp assionate about automated testing. You will have the opportunity to collaborate with a talented group of software engineers to design and build creative automation solutions to test a new website that performs information extraction, machine learning, automatic data transformation, and search.. • Develop and execute test plans for our web-based GUI and back-end data acquisition tools • Bug discovery: find, isolate, and report on all kinds of bugs • Bug lifecycle: monitor, retest and close bug cases, working closely with engineers • Experience with XML, JSON, RDF, or databases valuable • Strong verbal and written communication skills • Strong analytical and problem-solving skills • Self-motivated, able to work independently and perform multiple tasks under minimal supervision • 3+ years QA experience with commercial hosted web applications • Full understanding of QA concepts and methodology • Experience with a formal bug-tracking system • Familiarity with Java, Linux, and Javascript valuable eng_careers@itasoftware.com http://www.itasoftware.com/careers/ji_travel_agent_tester__temporary_position_14.html Quality Assurance Wed, 03 Sep 2008 14:13:49 +0000 ITA Software travel agent/tester (temporary position)14 Travel Agent/Tester (Temporary Position) Quality Assurance Quality Assurance 1 Calling all travel agents! ITA Software is looking for current or former agents to work on a short-term contract basis to help us test our new Reservation System with multiple GDS and OA partners. This is a paid contract lasting 6-9 months and is in our quality assurance division. Rates are competitive. A comfort in foreign languages (especially Asian) is a definite plus! You'll have the opportunity to use your expertise alongside other current and former agents, working on the first brand new Reservations System in decades! Come change the way airline reservation systems work! ITA is especially interested in agents who have expertise with Abacus, Apollo, Axess, Galileo, Infini, Topas and TravelSky. qa_careers@itasoftware.com http://www.itasoftware.com/careers/ji_operations_programmer15.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software operations programmer15 Operations Programmer Software Operations Operations 3 Ever wonder how a company can run 2,000 linux servers in concert to produce a set of custom services? At ITA, we're running hundreds of different applications to seamlessly offer 24x7 services to customers. Doing so involves traditional software development, but also requires a set of engineers who can marshall processes and data in a distributed Linux environment. We're looking for programmers who can understand a domain, are experts in leveraging a UNIX/Linux environment, and who have experience programming in a distributed setting. While doing so, you will play an integral role in designing and deploying products in a 24x7 environment. * Design, implement, and maintain software to automate, analyze, and control many of the complex operational functions at ITA's data centers * Work with different internal teams to understand product domains * Train downstream operations staff, including the production of documentation, diagrams, and other visualization tools. * Help to debug complex problems as they arise * Help to maintain and grow a production environment in a way that makes the system increasingly maintainable * Extensive programming experience in a UNIX/Linux environment, python and/or perl preferred * Bachelor's degree in CS, or equivalent work experience * Experience designing end-to-end solutions, including code, hardware, and networks * Expert-level knowledge of the standard UNIX/Linux command-line toolkit: awk, sed, bash, tcpdump, lsof, etc. * Strong knowledge of UNIX/Linux architecture * Ability to constantly learn new domains, both technically and non-technically * Ability to prioritize efforts without constant management involvement * Must have excellent problem solving skills, and a willingness to exercise them on a daily basis 87EE5D53010589AB8525720900625E4B|Roll Your Own Chat Server ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_computer_scientist16.html Engineering Wed, 03 Sep 2008 14:13:49 +0000 ITA Software computer scientist16 Computer Scientist Engineering Engineering 10 Join a team of extraordinary engineers working on challenging problems that directly benefit millions of travelers. ITA uses the best open source software to build our industry-leading systems. We seek independent people who will define and build new capabilities for our systems, working closely with airlines, travel agents and other customers. We have multiple positions open for talented people with experience in Lisp, C++, Python or Java. • Designing and implementing algorithms to make our search and pricing systems more capable and more efficient. • Abstracting configuration languages from ever-changing customer rules. • Designing and implementing fast server code to compute information needed by the Search system. • Interpreting business rules, new taxes, regulations, etc into code. • Developing and maintaining messaging layers to reliably process real-time data feeds from legacy computing systems. • Bachelor's degree in computer science or other technical field or equivalent work experience desired. Master's or doctoral degree, or similar experience is a plus for senior positions. • Exceptional programming skills and be willing to code full time; i.e., candidate will take responsibility for implementing finished products based on algorithms developed. • Demonstrated track record of applying computer science to practical problems (though not necessarily travel or transportation problems). • Research experience in algorithm design and analysis, machine learning, natural language processing, or related areas is a plus. • Highly self-directed, a strong individual contributor and a strong team player. 99DAB94E0A8A4E8B8525737F004E4767|BitVector GenealogyFCF75DEF88BEF94F8525720900623D58|Palindromic Pangram4884CF7331586A10852572CD00722EEC|Sling Blade Runner9A677EE00C2E1FC78525720900625949|The O'Hare Affair898A436385BDC4D0852572CD007290CA|Word NumbersFED9A18ED4AC571C85257209006235DD|Word Rectangle eng_careers@itasoftware.com http://www.itasoftware.com/careers/ji_software_engineer17.html Engineering Wed, 03 Sep 2008 14:13:49 +0000 ITA Software software engineer17 Software Engineer Engineering Engineering 8 Join a team of extraordinary engineers working on challenging problems that directly benefit millions of travelers. ITA uses the best open source software to build our industry-leading systems. We seek independent people who will define and build new capabilities for our systems, working closely with airlines, travel agents and other customers. We have multiple positions open for talented people with experience in Lisp, C++, Python or Java. • Designing and implementing algorithms to make our search and pricing systems more capable and more efficient. • Abstracting configuration languages from ever-changing customer rules. • Designing and implementing fast server code to compute information needed by the Search system. • Interpreting business rules, new taxes, regulations, etc into code. • Developing and maintaining messaging layers to reliably process real-time data feeds from legacy computing systems. • Bachelor's degree in computer science or other technical field or equivalent work experience, plus professional programming track record. • Demonstrated practical design and implementation experience with some of the following technologies: web (server-side Java, DHTML, JavaScript), XML (XSLT, XML Schema, Relax NG, web services), databases (Oracle, mySQL), device drivers, compilers, or operating systems. • Able to read and understand complex domain-specific documents, and design and implement systems based on those documents. • Demonstrate exceptional programming skills and be willing to code full time; i.e., candidate will take responsibility for implementing finished products based on designs developed. • Should be highly self-directed, a strong individual contributor, and a strong team player. 99DAB94E0A8A4E8B8525737F004E4767|BitVector GenealogyFCF75DEF88BEF94F8525720900623D58|Palindromic Pangram87EE5D53010589AB8525720900625E4B|Roll Your Own Chat Server4884CF7331586A10852572CD00722EEC|Sling Blade RunnerA7395B2ADB626E928525720900624140|Strawberry Fields9A677EE00C2E1FC78525720900625949|The O'Hare Affair898A436385BDC4D0852572CD007290CA|Word NumbersFED9A18ED4AC571C85257209006235DD|Word Rectangle eng_careers@itasoftware.com http://www.itasoftware.com/careers/ji_build_and_integration_manager__reservation_operations18.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software build and integration manager, reservation operations18 Build and Integration Manager, Reservation Operations Software Operations Operations 1 ITA is seeking a Build and Integration Manager to lead the team responsible for building and regression testing the components of ITA's airline reservation system. The Build and Integration team is responsible for continuously integrating the system in order to provide quick feedback on the quality of the code during rapid development. Additionally, this team monitors code builds and supporting environments, maintains the environments used by engineering to support pre-checkin regressions, and works to extend the amount of automation that exists in the software lifecycle. The team lead will be responsible maintaining a level of technical excellence throughout the team. - -Oversee continuous, automated deployments of components. - -Report to stakeholders on regression tests run against the continuous integration environment. • Build and maintain servers used by engineering to run pre-checkin regressions. • Partner with engineering to understand evolving regression needs. • Partner with quality assurance to expand the number of available integration tests. • Document build and integration processes in the corporate wiki. • Work with junior staff to increase the technical skill level of the entire team. • Develop and maintain appropriate monitoring for build systems. • Minimum of three years experience developing software, scripts, or tools used to ship enterprise-scale, production-quality software. • Accomplished track record as team lead and/or manager, three or more years of experience in a technical lead role. • Fluency with common build tools such as cvs, svn, gnu make, scons. • Expertise with the UNIX/Linux command-line toolkit. • Significant experience with scripting and automation. • Ability to systematically debug failed builds. ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_qa_automation_engineer__xml_19.html Quality Assurance Wed, 03 Sep 2008 14:13:49 +0000 ITA Software qa automation engineer (xml)19 QA Automation Engineer (XML) Quality Assurance Quality Assurance 1 We’re expanding our amazing QA team and are looking for individuals ready to share knowledge, learn on a daily basis, and contribute to the team effort. We’re building the first new Reservation System in over 30 years and alongside developing the automation tools to test it. This is an exciting opportunity for a QA focused tools developer to bring experience and creativity to this new position. Experience with QA methodologies, tools development and a drive to learn all about the travel industry are essential. • Develop automated tests for ITA’s new reservation system components using internally-developed suite of tools • Participate in test tool design and implementation • Create new test cases, scripts and procedures • Work with Operations to understand and navigate multiple environments for executing automation suites • Provide training and documentation to other QA team members on the usage of newly developed testing tools • Analyze results of functional, regression, and system-level tests • Report, research, and verify software problem logs in bug tracking database • Write test plans and reports • 5-7 years Quality Assurance/Development experience required • Prior experience using automated testing tools and frameworks • Proficient with QA concepts and methodology • Strong programming skills in Java, Perl, Python, or a scripting language • Experience with C, C++, XML, or Common Lisp a plus • Database testing, including disaster recovery and load testing, experience desired • Detail oriented and strong organization skills • Confidence to participate and contribute within a fast-paced, technologically aggressive, highly skilled, and collegial team • Strong verbal and written communication skills • Strong analytical and problem-solving skills • Self-motivated, able to work independently and perform multiple tasks under minimal supervision qa_careers@itasoftware.com http://www.itasoftware.com/careers/ji_quality_assurance_engineer__interfaces_20.html Quality Assurance Wed, 03 Sep 2008 14:13:49 +0000 ITA Software quality assurance engineer (interfaces)20 Quality Assurance Engineer (Interfaces) Quality Assurance Quality Assurance 1 Come join a dynamic team that is changing the face of the Airline industry! We’re looking for an experienced QA Engineer who is interested in learning the travel industry. If you thrive on understanding the relationships between the entities in a large, complex business, we have a great opportunity for you. • Maintain and enhance the strategy for manual and automated testing of ITA’s new reservation system components as they interact with external systems (e.g., other airlines, governmental agencies, etc.) • Write test plans and reports • Create new test procedures to define manual testing • Create automated test scripts in an internally developed Java based tool • Track complex dependencies and relationships between internal and external entities • Report, research, and verify software problem logs in bug tracking database • Some travel may be required • 5-7 years Quality Assurance/Development experience required • Proficient with QA concepts and methodology • Experience with airline industry a plus • 3-5 years experience testing complex inter-system components • Strong programming skills in Perl, Python, or a scripting language • Experience with C, C++, or Java a plus. • Detail oriented with strong organization skills • Confidence to participate and contribute within a fast-paced, technologically aggressive, highly skilled, and collegial team • Strong verbal and written communication skills • Strong analytical and problem-solving skills • Self-motivated, able to work independently and perform multiple tasks under minimal supervision qa_careers@itasoftware.com http://www.itasoftware.com/careers/ji_technical_project_manager21.html Engineering Wed, 03 Sep 2008 14:13:49 +0000 ITA Software technical project manager21 Technical Project Manager Engineering Engineering 1 To support our growing customer base and expanding product line, ITA is looking for experienced candidates for the position of Technical Project Manager as part of the ITA Implementation & Technical Services organization. The successful candidate will be responsible for managing and tracking all stages of customer implementation and integration projects. This job requires that you have the ability to quickly grasp and understand the customer project requirements, as well as ITA product capabilities and technical issues. You must be able to operate under minimal supervision and will be responsible for tracking issues, risks, and deliverables for multiple customer projects and ensuring that implementation deadlines are met and that scheduling and resource issues are resolved. • Holds responsibility for the ITA portion of the project budget and schedule, from project commencement to delivery. • Works with customer project managers and ITA Implementation Engineers and Technical Consultants to define project deliverables and develop the detailed project plan. Estimates time frames along with the level and quantity of resources required to successfully implement project. Tracks progress against the project plan and identifies, monitors critical areas to ensure tasks are completed on time and within budget. • Generates other project management documentation, such as regular status reports to both customer and ITA management. • Analyzes customer requirements and objectives. Responsible for the gathering and documentation of requirements, and participates in the authoring of these documents. • Enforces criteria concerning scope, measures of success, and change management. Adjusts project scope and cost estimates accordingly. • Acts as liaison between the customer project team and ITA for duration of the project. Works closely with ITA's account/support management team. • Conducts regular status calls and other project meetings. • Acts as customer and project advocate at ITA. Engages internal resources as needed. • Facilitates hand-off of projects to customer and ITA support groups upon completion. • Manages other team members assigned to the implementation. • Travel required. • Proven project management and client management experience in IT/software with 7 or more years experience managing and/or supporting large-scale technical projects. • 5 or more years experience managing project teams • Track record of quickly acquiring detailed product and domain knowledge, and applying that knowledge to the project at hand. • Project Management: Develops project plans; coordinates projects; completes projects on time and budget; communicates changes and progress, manages project team activities. Ability to successfully manage multiple concurrent customer engagements. • Technical and product knowledge: Learns technical, product, and domain knowledge, and applies it to decision-making and communication. • Strategic Thinking: Considers a broad range of internal and external factors when solving problems and making decisions; identifies critical, high-payoff strategies, and prioritizes team efforts accordingly; uses information about the customers’ business in making decisions; recognizes strategic opportunities for success; adjusts actions and decisions for strategic purposes. • Problem Solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situations, uses reason even when dealing with emotional topics. • Communication: Good communication, presentation, organization and planning skills. Effective interpersonal skills to work as a team member and as a liaison with customers. Professional appearance and presentation required. Strong informal and formal writing skills required. • Software requirements: Strong PC software skills, including project planning, presentation, and drawing applications. its-careers@itasoftware.com http://www.itasoftware.com/careers/ji_implementation_engineer22.html Customer Relations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software implementation engineer22 Implementation Engineer Customer Relations Customer Relations 1 To support our growing customer base and expanding product line, ITA is looking for experienced candidates for the position of Implementation Engineer as part of the ITA Implementation and Technical Services organization. As an Implementation Engineer and Technical Consultant, your role will be to help set up and implement new customers and to assist existing customers with evaluating and deploying ITA’s products and solutions. You will become an expert in ITA’s searching and pricing software at a technical level, with the ability to communicate effectively with business and technical staff at customers and at prospects. • Participate in the analysis of customer business requirements and product objectives • Work closely with customers to integrate with ITA products, understanding their business requirements and identifying the best approach • Assist customer in the development of software and processes to integrate a variety of customer technologies into ITA's core airline pricing systems • Provide training and guidance for customer technical teams in how to get the best out of ITA's systems • Act as a trusted advisor to customers via a consultative approach to application configuration and usage • Document and communicate customer requirements for new and enhanced features, functions and products to ITA Product and Engineering management • Participate in pre-sales technical sessions • Quick learner of new and complex systems with a strong problem-solving, analytical skills and solution oriented personality • Meticulous quality focus and attention to detail • Excellent written, verbal, and interpersonal skills • Willingness to travel • Need to be able to think outside of the box to develop creative solutions to complex problems and the confidence to participate and contribute within a fast-paced, technically aggressive, highly skilled organization • Windows 2003 Server or Linux operating system familiarity • XML, HTML, JavaScript, Web services skills • Apache, Tomcat familiarity • Perl, Python, Java, .NET or other programming language experience its-careers@itasoftware.com http://www.itasoftware.com/careers/ji_data_and_reporting_programmer23.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software data and reporting programmer23 Data and Reporting Programmer Software Operations Operations 1 Ever wonder how a company can run 2,000 linux servers in concert to produce a set of custom services? At ITA, we're running hundreds of different applications to seamlessly offer 24x7 services to customers. Doing so involves traditional software development, but also requires a set of engineers who can marshal processes and data in a distributed Linux environment. We're looking for programmers who can understand a domain, are experts in leveraging a UNIX/Linux environment, and who have experience programming in a distributed setting. While doing so, you will play an integral role in designing and deploying products in a 24x7 environment. Responsibilities: * Design, implement, and maintain software to automate, analyze, and monitor many of the complex operational functions of ITA's Data and Reporting Team * Update processes for data deployment * Identify and resolve errors in data transmissions * Identify opportunities for and implement processes for automation * Diagnose and debug complex problems * Work with different internal teams to understand product domains * Train downstream operations staff, including the production and revision of internal documentation. * Help to maintain and grow a production environment in a way that makes the system increasingly maintainable * Extensive Perl, Python and shell script programming experience in a UNIX/Linux environment * Experience designing end-to-end solutions, including code, hardware, and networks * Bachelor's degree in CS, or equivalent work experience * Strong knowledge of file format specifications * Ability to constantly learn new domains, both technically and non-technically * Ability to prioritize efforts without constant management involvement * Must have excellent problem solving skills, and a willingness to exercise them on a daily basis 603078A83BBF7B8D8525741700773C02|Schedule File Parsing and Error Detection ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_director__account_and_support_management24.html Customer Relations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software director, account and support management24 Director, Account and Support Management Customer Relations Customer Relations 1 To support our growing customer base and expanding product line, ITA is looking for an experienced candidate for the position of Director, Account and Support Management. Reporting to the VP, Account and Technical Support Services this is a management position, overseeing and managing multiple customer accounts from launch through maintenance and on-going support. While leading a team of customer account and support managers, you will be required to build executive level relationships, prioritize customer feedback for ITA’s software release processes, and act as the escalation point for high priority issues. You will also identify and manage opportunities to increase the use of ITA products for our customers. You will need to use your technical experience, your senior level account and support management experience, and your employee management experience to successfully meet the challenges of this position. In collaboration with other ITA groups, you will identify and implement process improvements for our software release, support and account management activities. • Directs and develops ITA’s efforts to maintain a positive and productive relationship with our customers. • Manages a team of customer account and support managers who deal with day-to-day customer support and account relationship activities. • Prioritizes work assignments and manages day-to-day activities of the group. • Builds and maintains contact with customers’ senior personnel in order to facilitate a strategic long-term relationship. • Functions as point of escalation for high priority customer issues, and oversees collaboration with other departments to facilitate resolution. • Identifies and manages opportunities to increase the use of ITA products at our customers. • Represents customer point of view in product management discussions. • Provides direction to other ITA groups regarding customer project prioritization. • Develops policies and procedures to increase productivity, teamwork and quality of service. • Prepares reports to senior management and to customers outlining customer status. • Works with Implementation Services teams to schedule, monitor and report against customer implementation projects. • Works with Sales/BD to facilitate support for new prospects and continued account growth within existing customers. • 12 or more years experience providing customer support services and managing overall customer relationships (from technical and business perspectives), acting as trusted advisor to the customer, and demonstrated ability to grow customer accounts. • 8 or more years experience managing and/or supporting large-scale technical projects. • 5 or more years experience managing teams of 10+ professionals. • Eagerness and ability to learn complex domain-specific details about the travel industry and ITA’s technology/applications. • Technical and/or business degree preferred. • Technical experience (engineering or computer science) preferred. • Experience facilitating large customer meetings to drive initiatives to completion. • Strong interpersonal skills. • Strong verbal and written communication skills. • Ability to effectively manage multiple priorities. • Ability to handle shifting dynamics at the customer and within ITA. • Willingness to travel to customer sites. • Knowledge of travel industry is a plus. crm_careers@itasoftware.com http://www.itasoftware.com/careers/ji_implementation_engineer25.html Engineering Wed, 03 Sep 2008 14:13:49 +0000 ITA Software implementation engineer25 Implementation Engineer Engineering Engineering 1 To support our growing customer base and expanding product line, ITA is looking for experienced candidates for the position of Implementation Engineer as part of the ITA Implementation and Technical Services organization. As an Implementation Engineer and Technical Consultant, your role will be to help set up and implement new customers and to assist existing customers with evaluating and deploying ITA’s products and solutions. You will become an expert in ITA’s searching and pricing software at a technical level, with the ability to communicate effectively with business and technical staff at customers and at prospects. • Participate in the analysis of customer business requirements and product objectives • Work closely with customers to integrate with ITA products, understanding their business requirements and identifying the best approach • Assist customer in the development of software and processes to integrate a variety of customer technologies into ITA's core airline pricing systems • Provide training and guidance for customer technical teams in how to get the best out of ITA's systems • Act as a trusted advisor to customers via a consultative approach to application configuration and usage • Document and communicate customer requirements for new and enhanced features, functions and products to ITA Product and Engineering management • Participate in pre-sales technical sessions • Quick learner of new and complex systems with a strong problem-solving, analytical skills and solution oriented personality • Meticulous quality focus and attention to detail • Excellent written, verbal, and interpersonal skills • Willingness to travel • Need to be able to think outside of the box to develop creative solutions to complex problems and the confidence to participate and contribute within a fast-paced, technically aggressive, highly skilled organization • Windows 2003 Server or Linux operating system familiarity • XML, HTML, JavaScript, Web services skills • Apache, Tomcat familiarity • Perl, Python, Java, .NET or other programming language experience its-careers@itasoftware.com http://www.itasoftware.com/careers/ji_technical_project_manager26.html Customer Relations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software technical project manager26 Technical Project Manager Customer Relations Customer Relations 1 To support our growing customer base and expanding product line, ITA is looking for experienced candidates for the position of Technical Project Manager as part of the ITA Implementation & Technical Services organization. The successful candidate will be responsible for managing and tracking all stages of customer implementation and integration projects. This job requires that you have the ability to quickly grasp and understand the customer project requirements, as well as ITA product capabilities and technical issues. You must be able to operate under minimal supervision and will be responsible for tracking issues, risks, and deliverables for multiple customer projects and ensuring that implementation deadlines are met and that scheduling and resource issues are resolved. • Holds responsibility for the ITA portion of the project budget and schedule, from project commencement to delivery. • Works with customer project managers and ITA Implementation Engineers and Technical Consultants to define project deliverables and develop the detailed project plan. Estimates time frames along with the level and quantity of resources required to successfully implement project. Tracks progress against the project plan and identifies, monitors critical areas to ensure tasks are completed on time and within budget. • Generates other project management documentation, such as regular status reports to both customer and ITA management. • Analyzes customer requirements and objectives. Responsible for the gathering and documentation of requirements, and participates in the authoring of these documents. • Enforces criteria concerning scope, measures of success, and change management. Adjusts project scope and cost estimates accordingly. • Acts as liaison between the customer project team and ITA for duration of the project. Works closely with ITA's account/support management team. • Conducts regular status calls and other project meetings. • Acts as customer and project advocate at ITA. Engages internal resources as needed. • Facilitates hand-off of projects to customer and ITA support groups upon completion. • Manages other team members assigned to the implementation. • Travel required. • Proven project management and client management experience in IT/software with 7 or more years experience managing and/or supporting large-scale technical projects. • 5 or more years experience managing project teams • Track record of quickly acquiring detailed product and domain knowledge, and applying that knowledge to the project at hand. • Project Management: Develops project plans; coordinates projects; completes projects on time and budget; communicates changes and progress, manages project team activities. Ability to successfully manage multiple concurrent customer engagements. • Technical and product knowledge: Learns technical, product, and domain knowledge, and applies it to decision-making and communication. • Strategic Thinking: Considers a broad range of internal and external factors when solving problems and making decisions; identifies critical, high-payoff strategies, and prioritizes team efforts accordingly; uses information about the customers’ business in making decisions; recognizes strategic opportunities for success; adjusts actions and decisions for strategic purposes. • Problem Solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situations, uses reason even when dealing with emotional topics. • Communication: Good communication, presentation, organization and planning skills. Effective interpersonal skills to work as a team member and as a liaison with customers. Professional appearance and presentation required. Strong informal and formal writing skills required. • Software requirements: Strong PC software skills, including project planning, presentation, and drawing applications. its-careers@itasoftware.com http://www.itasoftware.com/careers/ji_linux_systems_operations_manager27.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software linux systems operations manager27 Linux Systems Operations Manager Software Operations Operations 1 Are you someone who likes to deal with a fast-pace job full of challenges almost every day? We are looking for someone to be both a manager and a leader. In this position, you will be responsible for ensuring the operational integrity of ITA’s seat availability system by working with your own team of seasoned system engineers and with other groups to make sure that issues such as deployment, reliability, scalability, configuration, monitoring, reporting, support/training are completely addressed. This position will report to the Director of Software Operations. • Your team's mission is to maintain and improve ITA’s seat availability system. • Your team will design and develop scripts, software, documentation, and training as necessary to ensure that software applications are deployed and kept running 24/7 in an operational datacenter environment in keeping with ITA quality requirements and customer service level agreements. • Your team will be responsible for the support and maintenance of ITA software systems and associated data streams including performance, availability, archival and migration, and other administration tasks as necessary. • You will be the main advocate for operational issues for your software components, by direct influence on your team but just as importantly by identifying dependencies from other ITA groups. Often this will involve defining / scoping software requirements and schedules working with your group, ITA engineering, QA, and the customer relations managers. • You will assist software, hardware, and network engineers in developing policies for issues such as capacity and performance, incident handling, etc. • You will schedule, help allocate resources and address any barriers towards the accomplishment of critical tasks related to your team's mission. • You will develop individual talent and motivation of your staff leading to successful achievement of individual and team objectives. • Experience with managing production commercial Unix/Linux distributed, dynamic environments • Experience with managing system engineers and operational programmers. • Strong foundation in unix/linux system administration, Perl, Python, networking fundamentals, and operational best practices • You are someone who has a strong sense of ownership and who will drive issues to completion. • Strong oral and written communication skills – must be able to run a meeting and effectively interface with customers and internal groups alike • Excellent problem solving skills ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_javascript_expert___software_engineer__web_development__internet_booking_engine_28.html Engineering Wed, 03 Sep 2008 14:13:49 +0000 ITA Software javascript expert - software engineer, web development (internet booking engine)28 Javascript Expert - Software Engineer, Web Development (Internet Booking Engine) Engineering Engineering 1 ITA Software is looking for top-notch software engineers to build the next generation of airline web sites. Our Internet Booking Engine will allow airlines to quickly deploy and integrate with our QPX low-fare search engine as well as their existing reservation system. New user interfaces will help consumers navigate the complex processes of finding, purchasing, and changing air travel. We are looking for a web front end developer with strong Javascript skills who takes pride in developing elegant, usable web pages that will be used by thousands of people every day. We will consider both exceptionally bright junior applicants and seasoned programmers with lead experience. To increase your chances of being considered for this position, please submit a solution to one of the puzzles on our web site or include a code sample representative of your work and coding style with your application. URLs to web sites you have developed would also be appreciated. • Build modular Web 2.0 front-ends that can easily be adapted by different airlines. • Identify and analyze business and usability requirements for an airline web site. Most or all of the following: • JavaScript expert. • Experience with Javascript frameworks such as Dojo, Prototype, Scriptaculous. • Ajax, DHTML, CSS, XML experience. • Any exposure to web frameworks, servlets, Spring, Hibernate would be a plus. • Tomcat, other application servers. • Used Eclipse or IntelliJ, Subversion. • Experience in implementing large, working software systems, especially for the Web. • Demonstrate exceptional programming skills; take full responsibility for all phases of software development and be comfortable with agile development methodologies. • Should be highly self-directed, a strong individual contributor, and a strong team player. eng_careers@itasoftware.com http://www.itasoftware.com/careers/ji_senior_qa_engineer__integrated_systems_29.html Quality Assurance Wed, 03 Sep 2008 14:13:49 +0000 ITA Software senior qa engineer (integrated systems)29 Senior QA Engineer (Integrated Systems) Quality Assurance Quality Assurance 1 Come join a dynamic team that is changing the face of the Airline industry! We are looking for an experienced QA Engineer to work as a product expert between two QA teams and product sets. The successful candidate will gain expertise in our core pricing and shopping engine. You will then be responsible for defining, executing, and supporting integrated testing of the pricing engine within our new Reservation System. Flexibility, acute attention to detail, technical savvy and willingness to learn all about the travel industry are your keys to success at ITA. Additionally, the right candidate will be able to motivate others, setup best practices, balance priorities, attend meetings, and communicate effectively within and outside of the group. • Develop and execute system level tests built around our pricing and shopping engine • Write test plans, document testing methodologies and procedures • Provide training and documentation to multiple QA teams on the understanding and usage of the pricing engine component within a larger, integrated reservation system • Work as a liaison between multiple QA teams to bridge information gaps and expertise across product sets • Provide internal support of the pricing engine component for the reservation system test team • Execute automation scripts and analyze performance testing results • Research and communicate software defects to developers • Update all bugs in associated bug tracking database and verify that issues have been successfully resolved after being reported as fixed • Help design, develop, execute and maintain automated scripts and associated testing tools • Collaborate with cross-functional team • Minimum 3-5 years software QA experience, including testing applications in Unix/Linux environments • Solid understanding of quality assurance methodologies • White-Box Testing experience strongly preferred • Ability to review code changes and extract test cases • Demonstrated scripting usage of unix shell, python, or perl • Experience with XML required • Demonstrated skills in integration, installation and large scale / multi-tier application testing • Strong analytical and problem-solving skills • Lead or Project management skills a plus • Knowledge of the travel industry a plus • Strong verbal and written communication skills • Excellent training and presentation skills • Ability to adapt and take on multiple roles as required • Success in quick release cycles (weekly or monthly) • Strong test strategy creation and implementation • Self-motivated, able to work independently and perform multiple tasks under minimal supervision • Confidence to participate and contribute within a fast-paced, technically aggressive, highly skilled and collegial development team qa_careers@itasoftware.com http://www.itasoftware.com/careers/ji_systems_engineer30.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software systems engineer30 Systems Engineer Datacenter Operations Operations 1 ITA’s Hardware Operations Team is seeking a Systems Engineer to join this fast-paced, dynamic team. The Systems Engineer will be responsible for the installation and support of production and internal systems in ITA's data centers, and ensuring data center systems are operating nominally. • Install and maintain hardware, software in ITA's data centers in support of production and internal operations. • Diagnose and fix hardware, software issues in ITA's data centers. • Work on data center related issues including user account management and support, DNS and Web services administration, application administration in support of Hardware Operations. • Work on data center related tickets in Hardware Operations ticket system. • Develop infrastructure to support ITA's data center operations with other Systems Engineers. • Participation in 24hr on-call rotation with other Systems Engineers. • Other duties as assigned. • Bachelor’s degree or equivalent in Computer Science or related field • A minimum of 3 years’ professional experience in a Linux and/or multiple Unix platform environment • Experience working in a large scale, highly available Linux and/or multiple Unix platform environment • Proficient with command line Linux / Unix use and TCP/IP networking • Knowledgeable about systems administration best practices • Experienced in supporting Linux in a production environment. • Skilled in diagnosing and correcting hardware and Linux configuration problems in a fast-paced production environment. • Experienced with PC hardware components and technologies like RAID arrays, storage systems (SAN, NAS), tape libraries. • Experience with SMTP, DNS, LDAP and related technologies • Motivated to learn new technologies quickly with minimal support and guidance • Able to communicate effectively and interact professionally with a diverse group of staff • Detail-oriented and organized with the flexibility to manage multiple priorities effectively • Must have own transport • Must be able to lift at least 30 pounds of equipment. This role requires some international travel. ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_network_operations_programmer31.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software network operations programmer31 Network Operations Programmer Software Operations Operations 1 The Network Programmer will be a central resource to improve the flow of work for the Network Operations group. You will be automating tasks, improving existing tools, and writing new tools to help make network configuration, support, monitoring, and troubleshooting easier. • Architect Intensive automation of existing procedures. • Centralize many discrete data stores, auto-generate repopulation of existing data stores. • Architect front-end systems for various species of end users. • Customize existing Perl/Python/C-based open-source tools to our individual needs. • Design, implement, and maintain software to automate, analyze, and control many of the complex operational functions at ITA's data centers. • Work with different internal teams to understand ITA's product domains. • Train downstream operations staff, including the production of documentation, diagrams, and other visualization tools. • Logfile parsing, script triggering, and rule generation. • Help to debug complex problems as they arise. • Help to maintain and grow a production environment in a way that makes the system increasingly maintainable. • Bachelor's degree in CS, or equivalent work experience. • 3-5 years experience as network administrator or network engineer. • Extensive scripting and programming experience in a UNIX/Linux environment; C, python and/or perl preferred. • Experience designing end-to-end solutions, including code, hardware, and networks, using SNMP, SQL, and HTML • Expert-level knowledge of the standard UNIX/Linux command-line toolkit: awk, sed, bash, strace, lsof, tcpdump etc. • Experience with Juniper, Cisco, Foundry, and F5 product lines. • Experience with varieties of Open Source Network Management Systems software. • Strong knowledge of UNIX/Linux architecture. • Strong knowledge of TCP/IP fundamentals. • Ability to constantly learn new skills, both networking and systems. • Ability to prioritize efforts without constant management involvement • Must have excellent problem solving skills, and a willingness to exercise them on a daily basis ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_network_monitoring_engineer32.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software network monitoring engineer32 Network Monitoring Engineer Datacenter Operations Operations 1 The Network Monitoring Engineer, or NMS Engineer, will be directly responsible for the selection, design, configuration and automation of the existing and new Network Management System (NMS) . In additional, the NMS engineer will help to create a training curriculum for Operations staff on the NMS. • Manage Hierarchical Nagios installations • Create new plugins for Nagios • Design and Deploy OpenNMS Infrastructure. • Manage existing open source and in-house developed NMS tools • Assess network monitoring needs and determine future tool requirements • Create new NMS tools as needed • Interface all network monitoring systems with existing monitoring framework used in the Systems Operations Center. • Working knowledge of routers, switches and related network hardware. • 3-5 years experience as network administrator or network engineer. • Minimum of 5 years experience in perl programming in a Unix/Linux environment. • Experience in programming in C or C++ in a Unix environment • Deep working knowledge of SNMP (simple network monitoring protocol) • Working knowledge of Nagios or other similar open source NMS tools • Extensive experience in using SQL databases. • Experience with Juniper, Cisco, Foundry, and F5 product lines. • Experience with varieties of Open Source Network Management Systems software. • Strong knowledge of UNIX/Linux architecture. • Strong knowledge of TCP/IP fundamentals. • Ability to constantly learn new skills, both networking and systems. • Ability to prioritize efforts without constant management involvement • Must have excellent problem solving skills, and a willingness to exercise them on a daily basis ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_systems_engineer__internet_booking_engine33.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software systems engineer, internet booking engine33 Systems Engineer, Internet Booking Engine Software Operations Operations 2 ITA is seeking experienced system administrators to support ITA's industry-leading products. In this role, you can play a major role in designing, implementing, and supporting a production environment that services major commercial websites. • Configure and manage application server instances in a high-availability, redundant hosting environment. • Work closely with engineering to understand new applications that need to be delivered to production. Create and execute deployment plans for these applications. • Develop code and procedures to enable automated installs and upgrades of application servers that leverage in house central management tools. • Serve as a subject matter expert for troubleshooting complex web application problems. • Participate in 24x7 support for production installations • Demonstrable expertise in UNIX/Linux systems administration • Expertise in a subset of: Tomcat, Ruby on Rails, MySQL, Python, build management using rpm • Solid understanding of networking: IP, TCP, UDP, routing, etc. • This position requires someone who has experience running web applications in high volume environments. • Minimum of 3 years supporting web application servers in a production commercial environment. • Must have experience with the integration of web servers, web application servers, databases, and hardware load balancers. • Must be willing to perform requirements gathering for new products. • Must be willing to coordinate work with other groups and team members. • Must be willing to produce documentation and define procedures for other administrators. ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_airline_account_executive__based_in_chicago_34.html Business Development Wed, 03 Sep 2008 14:13:49 +0000 ITA Software airline account executive (based in chicago)34 Airline Account Executive (Based in Chicago) Business Development Business Development 1 Are you a proven, results-oriented sales and client services leader with extensive experience in all aspects of application and travel technology delivery, passionate about identifying, and capitalizing on opportunities to develop new business, increase revenues, and reduce costs with a detailed understanding of Agency, Airlines and GDS business and operational systems and an excellent track record in delivering high-value solution based sales, key client service and relationship management, and in partnering with business stakeholders and technology specialists to deliver mission-critical solutions? The Account Executive – Strategic Accounts – Americas will be responsible for profitably developing and enhancing ITA Software’s relationship with designated customers (including prospects and partners) throughout Americas. The Account Executive will have overall responsibility for the satisfaction of the designated customers and will be responsible for proposing and meeting the Company’s commitments to those customers. The Account Executive will report to the Regional Vice President, Business Development – Americas. Thought Leadership and Insights • Maintaining a high level of knowledge of the Company’s products, services and capabilities, and identifying ways in which to match such offerings to the needs of the designated accounts; remaining knowledgeable about the Company’s pricing practices and value propositions relative to competitors. • Identifying senior executives, decision makers and functional specialists throughout the designated accounts – building and maintaining meaningful, trusted relationships with them – so as to guide, influence and enhance their assessment of the Company, its products and services. • Working with the Business Development team and supporting the Marketing Analysis and Strategy team to provide meaningful insights and forecasts for the development of the designated accounts. Business and Commercial Development • Managing, developing and enhancing the day-to-day relationship between the Company and the designated accounts. • Ensuring that the Company meets its service level obligations to the designated accounts and being accountable for the overall satisfaction of those accounts. • Devising and implementing strategies for successfully developing the Company’s business (and share of spend) within the designated accounts. • Working with the designated accounts to better understand their requirements; preparing and delivering compelling presentations and proposals; and managing the interactions throughout the lifetime of the relationship. • Working with others in the Business Development team to develop and recommend the structure and business terms for commercial proposals for the designated accounts. • Supporting the negotiation of commercial agreements with the designated accounts (whether for extensions, renewals, amendments or for the sale of additional products and services). • Developing and proposing annual and quarterly plans for the growth of such accounts. • Reporting regularly on the development and performance of the designated accounts against agreed plans. • Preparing and managing periodic reviews and forward planning sessions with each of the designated accounts. Team Participation • Coordinating and leveraging resources from other departments within the Company to ensure that the needs of the designated accounts are met, and that the Company’s commitments are delivered. • Communicating actively within the Company and all relevant departments to ensure a thorough understanding of the needs, requirements and future potential of the designated accounts. • Supporting the Company’s business development efforts generally and partnering with others in the Business Development team to share experiences and insights gained from the designated accounts. • Airline or related travel industry account management experience required. • Experience working with large carriers or OTA’s desired. • Proven abilities to manage self and others; to leverage and develop a multi-disciplinary team, potentially across multiple geographic locations. • Demonstrated business development and organizational skills, with experience of growing profitable business opportunities, building deep and meaningful relationships at all levels of organizations; and managing conflicting objectives and deadlines potentially across multiple time zones. • Established interpersonal and communications skills, with a deep-rooted sense of personal integrity and overriding honesty. • A self-starter, capable of operating remotely from the Company’s headquarters with minimal supervision. careers@itasoftware.com http://www.itasoftware.com/careers/ji_reporting_architect_mysql__perl35.html Operations Wed, 03 Sep 2008 14:13:49 +0000 ITA Software reporting architect mysql, perl35 Reporting Architect MySQL, Perl Software Operations Operations 1 A unique opportunity for a Reporting Architect to design and implement a new reporting system. The Reporting Architect will revamp the current reporting system by designing, implementing and maintaining data warehouse and reporting tool to support the reporting needs for ITA's internal and external customers. The ideal candidate is expected to have strong Perl, database and SQL skills, data warehousing background and experience with front-end reporting applications. The Reporting Architect will be involved in design of extracting, gathering and distributing data; serve as a contact for data validation and interpretation; develop, maintain and administer databases to support reporting and informational needs as well as archiving, recovery and implementation; monitor database performance, write SQL code for data retrieval; and managing security for reporting databases. The position will provide functional and technical leadership for the Reporting team, including solution architecting, and identification and implementation of future reporting strategies. This will require close work with Billing/Accounting, Account Managers, System Integration Engineers and developers in the overall solution design. * Gather requirements that will meet the reporting needs of users. * Design and lead the implementation of data warehouse and reporting solution. * Accurately estimate the size and scope of the development effort as measured. * Provide complete documentation in the form of commented code, problem status information, and design documents. * Define the functional specification of program modules ensuring functionality, quality and ease of maintainability. * Perform thorough testing as required to provide a quality product. * Perform thorough problem analysis that results in resolution of problems according to standards. * Complete code and other deliverables on schedule. * Other duties are required. * 8+ years experience in full lifecycle design and development of relational database and applications * 6+ years experience architecting data warehouse and reporting solutions * Perl skills to be able to extract necessary information to put into database * Ability to clearly identify a project’s scope, objectives, and implementation strategy. * Ability administer and tune SQL databases, and write SQL code * Excellent customer service and communication skills. ops_careers@itasoftware.com http://www.itasoftware.com/careers/ji_java_expert__software_engineer__internet_booking_engine_36.html Engineering Wed, 03 Sep 2008 14:13:49 +0000 ITA Software java expert- software engineer (internet booking engine)36 Java Expert- Software Engineer (Internet Booking Engine) Engineering Engineering 1 ITA Software is looking for top-notch Java developers to build the next generation of airline web sites. Our Internet Booking Engine (IBE) will allow airlines to quickly deploy and integrate with our QPX low-fare search engine as well as their existing reservation system. New user interfaces will help consumers navigate the complex processes of finding, purchasing, and changing air travel. We will consider both exceptionally bright junior applicants and seasoned programmers with lead experience. To increase your chances of being considered for this position, please submit a solution to one of the puzzles below or include a code sample representative of your work and coding style with your application. • Architect, design and implement server side components of the IBE. • Integrate with existing systems as needed - e.g. airline reservation systems, content management systems, customer communication systems. • Identify and analyze business and usability requirements for an airline web site. Most or all of the following: • Java expert or C/C++/C# expert with some exposure to Java. • Familiar with Java frameworks like Spring, ORMs like Hibernate. • XML processing/schema design, Web Services. • Familiar with SQL and use of databases such as MySQL. • Some knowledge of HTML, JavaScript, Ajax a plus. • Experience with Tomcat or other application servers. • Used Eclipse or IntelliJ, Subversion. • Experience in implementing large, working software systems, especially for the Web. • Demonstrate exceptional programming skills; take full responsibility for all phases of software development and be comfortable with agile development methodologies. • Should be highly self-directed, a strong individual contributor, and a strong team player. CA49FB99685EE7F985257209006264BF|Instant SearchFCF75DEF88BEF94F8525720900623D58|Palindromic Pangram4884CF7331586A10852572CD00722EEC|Sling Blade Runner9A677EE00C2E1FC78525720900625949|The O'Hare Affair898A436385BDC4D0852572CD007290CA|Word Numbers eng_careers@itasoftware.com http://www.itasoftware.com/careers/ji_java_software_engineer__internet_booking_engine_37.html Engineering Wed, 03 Sep 2008 14:13:49 +0000 ITA Software java software engineer (internet booking engine)37 Java Software Engineer (Internet Booking Engine) Engineering Engineering 1 ITA Software seeks experienced software engineers to build the next generation of airline web sites. Our IBE (Internet Booking Engine) will allow airlines to quickly deploy and integrate with our QPX low-fare search engine as well as their existing reservation system. • Integrate with existing reservation systems. • Help build modular Web 2.0 front-ends that will be used by different airlines. • Identify and analyze requirements for an IBE. Experience with several or all of the following: • Building airline or online travel agency web sites. • Building or integrating with booking engines. • Building or integrating with airline reservation systems. • Java/J2SE/J2EE (preferred) or .NET. • JavaScript, Ajax, DHTML, CSS, XML. • Web frameworks, Spring, ORMs like Hibernate. • Tomcat, other application servers. • Eclipse or IntelliJ, Maven 2, Subversion. • Experience in implementing large, working software systems as a software engineer in the travel industry. • Demonstrate exceptional programming skills and be willing to code full time; i.e., candidate will take responsibility for implementing finished products based on designs developed. • Should be highly self-directed, a strong individual contributor, and a strong team player. CA49FB99685EE7F985257209006264BF|Instant SearchFCF75DEF88BEF94F8525720900623D58|Palindromic Pangram4884CF7331586A10852572CD00722EEC|Sling Blade Runner9A677EE00C2E1FC78525720900625949|The O'Hare Affair898A436385BDC4D0852572CD007290CA|Word Numbers eng_careers@itasoftware.com http://www.itasoftware.com/careers/ji_fall_term______internship__expert_information_organizer38.html Engineering Wed, 03 Sep 2008 14:13:49 +0000 ITA Software fall term 2008 internship- expert information organizer38