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ITA PSS Departure Control helps airlines guide customers through their airport experience more efficiently. Whether interacting directly with an agent or using a self-service channel, passengers always come away satisfied with the exemplary level of personalized service they receive.
With ITA PSS Departure Control, complete real-time information about passengers and their histories is always available at all touch points. Meanwhile, the system’s intelligent and flexible customer value metrics help you identify and service your most valuable customers.
Business Agility
Align with your business model and operational strategies and manage airport processes efficiently
- Fully supports codeshare, interline, and airline alliance partners
- Enables airlines to fully participate in a variety of airline partnerships
- Modern user-friendly interfaces make it easy for agents to guide users through the checkin process as efficiently and as quickly as possible
- Includes sophisticated role-based controls and configurable business logic based on airline rules and processes for a customized interface per airline business rules
Customer Centricity
Deliver a superior airport experience from all touch points
- Unique, shared database for RES and DCS provides 360° view of customers from all touch points, with integrated customer profile information such as individual and companion preferences and configurable customer values
- Customer priority and preference information enables automated or agent-driven management of seating, upgrades, standbys, denied boarding, disruption, and passenger reaccommodation
- Integrated airline business rules, automation features, and workflow-optimized, graphical user interfaces allow frontline employees to more efficiently service the passengers
Rapid ROI
Reduce training times, increase productivity, and ensure satisfied passengers
- Intuitive, workflow-optimized agent interfaces reduce training times from weeks to days, and dramatically decreases associated costs
- Enables 100% self-service – even for disruption management – to reduces costs and processing time, and increase passenger satisfaction
- Common use certified client supports: ARINC, SITA, Ultra, AirIT, RESA, OCR, MSR, 2D bar code scanning/printing, and more
- Integrating advanced customer profile information lets airlines offer tailored products and services during checkin, based on customer value, preference, and history
- Highly configurable business logic significantly reduces the costs and time to modify the system to allow you to meet the latest business demands
> Contact out Business Development Team to learn more |
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ITA PSS
Departure Control
Brochure
Efficient Departure
Control Management
Flexible Seat
Assignments
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