ITA PSS Reaccommodation

ITA PSS Reaccommodation efficiently automates reaccommodation for your schedule changes and day-of operation flight changes, based on airline-defined business logic and customer value metrics. The configurable intuitive interfaces of ITA PSS Reaccommodation quickly reveal the priority and status of the affected itineraries and itinerary groups.

With ITA PSS Reaccommodation, employees have all the data and tools they need to efficiently manage passenger reaccommodation while delivering the best service possible. 

 

Business Agility

• Dramatically increases efficiency and reduces errors through automated, event driven reaccommodation, with true O&D reaccommodation solutions and automated seat reassignment
• Gives you the flexibility to configure business logic for all steps in the reaccommodation process
• Offers multiple options for reprotecting passengers
  • Automatic reaccommodation and repair of itineraries
  • Manual, using pre-specified protection flights
  • Search for new flights and itineraries with ITA’s comprehensive airfare pricing and shopping system, QPX™
• Enables fast, efficient reprotection processes with dynamic, configurable dashboard by
  • Affected flight
  • Time to journey departure
  • Type of schedule change
  • Customer values
  • Market

Customer Centricity

• Ensures superior and timely customer service by allowing agents to view and address flight schedules and corresponding reaccommodations in real-time
• Streamlines and expedites reprotection process through automation
• Enables more efficient manual reprotection of passengers by giving agents intuitive graphical interfaces, real-time notifications, and comprehensive access to passenger information
• Prioritizes need to reaccommodate individual customers and customer groups using intelligent, configurable customer value metrics
• Fully integrated with QPX, ITA’s comprehensive airfare pricing and shopping solution, and DACS, a sophisticated availability solution, to determine the optimal alternate flights through advanced search options
• Allows the reprotected PNRs to be serviced via all channels, including web site and airport kiosks
• Empowers affected passengers with automated compensation calculation, automated notifications of new flights and full self-service capabilities

Rapid ROI

• Minimizes training time and process errors with easy to learn, intuitive user interfaces
• Dramatically reduces costs by fully automating reaccommodation processing for advanced schedule changes. Once new itinerary is selected, system automatically:
  • Rebooks itinerary and special services (SSRs)
  • Retickets and reassigns seats
  • Refunds unavailable optional services for new itineraries
  • Notifies customer for airline-owned bookings
  • Sends ASC messages for GDS/OAL-owned bookings
• Quickly and accurately calculates compensation when required, in the form of payment designated by the airline’s business rules including monetary, credit, customer care vouchers, and ITA’s integrated travel credit repository (EBank)

ITA PSS
Reaccommodation
Brochure 

 Comprehensive Reaccommodation Dashboard

Integrated Customer
Value Metrics




Intuitive IROP Reaccommodation Dashboard