Airline Customer Case Studies

ITA is helping Aeroplan, a pioneer in dynamic reward redemption, take air reward shopping to new heights.

> Aeroplan Case Study
 

Alaska Airlines was the first to use QPX™ upsell capability and launch ReShop™. Learn how Alaska Airlines is empowering its customers and increasing revenues with QPX and ITA.

> Alaska Airlines ReShop™ Case Study
> Alaska Airlines Upselling Case Study
 

Direct sales are up dramatically at Alitalia due to the strength of QPX and its advanced sales features for revenue and reward shopping.

> Alitalia Case Study
 

American Airlines creates a superior online user experience by using QPX to power its convenient calendar, award shopping, online reprice/reissue transactions, multi-city searches, network and interline shopping, one-way or segment pricing options, and its intuitive cabin class matrix.

> American Airlines Case Study

United uses QPX and multiple-partner reward shopping to generate ancillary revenue and improve customer satisfaction. United is now the merged United Airlines and Continental Airlines

> United Case Study
 

When US Airways and America West merged, online query volumes jumped 67% over a single weekend. ITA's scalable, high-performance software easily handled the influx.

> US Airways Case Study