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ITA Software’s new airline platform (ITA PSS) contains the software required to run a passenger airline, including a reservation system, inventory control system, departure control system, and more. Built from scratch on modern, open technologies, it makes possible the latest advancements in merchandising, self-service, and partnerships. It is easy to learn, use, and manage — and fully supports all network and alliance strategies.
Achieve Business Agility
Grow and transform with ease
With its highly configurable modules, ITA PSS readily and cost-effectively adapts to the changing needs of your business. Its service-oriented architecture and highly configurable front-ends make it easy to configure and execute airline-specific business logic. All modules adapt smoothly to changes in your requirements.
Engage in strategic partnerships
Because ITA PSS has interline and codeshare capabilities — including full support for pricing, shopping, availability, inventory control, and airport checkin — you can fully participate in airline alliance partnerships.
Empower your employees
ITA PSS puts efficient tools and real-time customer data at the immediate disposal of your employees so they’re always productive, well informed, and intently focused on servicing your customers.
Merchandise and distribute your way
ITA PSS has an integrated, extensible profile system and an advanced merchandising system that is easily configurable to your business needs. You’ll confidently offer the right products and services to the right passenger at the right time, every time. ITA PSS also uses robust APIs and third party connectivity for merchandising across both traditional and non-traditional channels.
Embrace Customer Centricity
Know your customers well
Real-time information is accessible across all modules and at every touch point via the unique central repository of ITA PSS. It’s a 360° view of your customers through all available channels, including self-service, mobile, and social media.
Make it personal
The extensible profile system of ITA PSS contains passenger histories and customer value metrics. Deliver a reliably superior end-to-end travel experience, complete with personal messages and customized services that show your customers how much they’re valued.
Empower your customers
Aided by our PSS Internet Booking Engine with intuitive graphics and flexible filters, customers can effortlessly find what they need and complete the transaction — including automatic ticket changes.
Realize Rapid ROI
Unlock lower costs
ITA PSS significantly lowers the cost of maintaining and operating the system with a modular platform built on commodity hardware. Goal-driven, user-friendly UIs with flexible workflows for airline employees dramatically reduce process errors and training costs.
Drive incremental revenues
With ITA PSS, airlines can personalize their marketing based on customer preferences, historical buying patterns, and airline-configured customer values. ITA PSS creates opportunities for upselling and promotion at every customer interaction and touch point, including airport kiosks and mobile applications.
Build and maintain customer loyalty
ITA PSS takes self-service and automation to new heights, directing customers and employees alike toward value-added initiatives that distinguish your airline and service offering.
> Learn more about our passenger service system product innovations
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ITA PSS
Reservations
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ITA PSS
Reaccommodation
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ITA PSS
Departure Control
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ITA PSS
Schedule Manager
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ITA PSS
Inventory Control
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